Legal
Refund Policy
Draft policy. This document is a draft and must be reviewed by a qualified legal professional before launch.
1. Overview
This policy explains when funds may be returned for services purchased on Waynex Digital.
2. Virtual numbers
If no SMS code is received within the allowed time for a virtual number, the amount may be returned to your account balance.
3. Number rentals
Monthly rentals are generally non-refundable once activated, except where the number fails to work as described.
4. How to request
Requests should be made through the support area with your order details.
5. Processing
Approved refunds are credited to your Waynex balance unless otherwise required by law.